At GUD GUT (“we,” “our,” “us”), we want you to have a clear and reliable shopping experience. This Return & Refund Policy explains how to report order issues and request cancellation, return, replacement, or refund for purchases made through gudgutshop.com.

Because GUD GUT sells food products, certain return conditions may apply for food-safety and hygiene reasons. This policy does not limit any rights or remedies available to customers under applicable Indian law.

1.Order Cancellation

If you wish to cancel an order, contact us as soon as possible using the details in Section 8. Please include your order number and the reason for cancellation.

• Before dispatch: We will review cancellation requests for orders that have not yet been dispatched. If cancellation is accepted, any applicable refund will be initiated in accordance with this policy and applicable law.
• After dispatch: Cancellation may not be possible once an order has been handed over to the delivery partner. Please contact us to discuss the available options.
• Order already delivered: A cancellation request after delivery will be treated as a return or product-issue request, as applicable.

We cannot guarantee that a cancellation request can be completed once order processing or dispatch has begun.

2.When You Can Request a Return, Replacement, or Refund

Please contact us if you receive a product or order that is:

• Damaged during delivery.
• Incorrect or different from the product ordered.
• Expired at the time of delivery.
• Missing from the order.
• Defective, tampered with, or reasonably suspected to be unsafe.
• Materially different from its description, or otherwise eligible for a remedy under applicable law.

We will review the circumstances and determine an appropriate resolution, which may include a replacement, refund, or another remedy required by law.

3.Food Products and Hygiene

For food-safety and hygiene reasons, we generally do not accept returns of food products that have been opened, used, or partially consumed where the issue is simply a change of mind or a preference.

However, this restriction does not prevent customers from reporting damaged, expired, incorrect, defective, unsafe, or misdescribed products, or from seeking a remedy where required by law.

4.How to Report an Issue

To help us review your request, please contact us as soon as reasonably possible after delivery. For damaged, incorrect, missing, or other visible issues, we recommend contacting us within 48 hours of delivery where possible. This suggested reporting period helps us investigate quickly and does not waive rights that cannot be limited under applicable law.

Please provide:

• Your order number.
• The name of the product affected.
• A brief description of the issue.
• Clear photographs of the product, outer packaging, shipping label, and damage, where relevant.
• Your preferred contact details.

Please keep the product and packaging until we respond, if it is safe to do so. We may ask for additional information reasonably needed to assess the issue.

5.Review and Resolution

Once we receive your request, we will review the information and may contact you for clarification or supporting evidence.

Depending on the issue, the available resolution may include:

• A replacement product.
• A refund to the original payment method, where possible.
• A refund through another lawful method agreed or required in the circumstances.
• Another appropriate remedy under applicable law.

Approval of a return, replacement, or refund depends on the circumstances and applicable legal requirements. We will not use this policy to exclude remedies that customers are legally entitled to receive.

6.Refund Processing

If a refund is approved or required, we will initiate it within a reasonable period and in accordance with applicable law.

• Refunds will generally be made to the original payment method where feasible.
• The time for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.
• Any refund confirmation or reference number available to us will be shared where appropriate.
• Shipping or other charges will be handled in accordance with the circumstances, the information disclosed at checkout, and applicable law.

If a payment was deducted but the order was not confirmed, contact us with the transaction reference and relevant order details so we can investigate.

7.Non-Returnable Situations

Subject to applicable law, we generally cannot accept a return solely because of a change of mind or taste preference, particularly where a food product has been opened or used.

A return or refund may also not be available where a product has been damaged due to improper storage, handling, or use after delivery, based on the facts of the case. This does not affect remedies for defects or other issues for which GUD GUT is responsible under applicable law.

8.Contact Us

For cancellation, return, replacement, or refund requests, contact:

Please include your order number in your message. Do not send full payment card details or passwords.

We aim to review requests and respond within a reasonable period, subject to the nature of the issue and applicable law.

9.Changes to This Policy

We may update this Return & Refund Policy to reflect changes in our operations or legal requirements. The latest version will be published on our website with an updated “Last Updated” date. Changes will not override rights already accrued to customers under applicable law.