Terms & Conditions

Welcome to GUD GUT (“we,” “our,” “us,” or “GUD GUT”). These Terms & Conditions govern your access to and use of our website, gudgutshop.com, and the purchase of products offered through it.

GUD GUT is a food brand offering millet-based products, grain-based foods, health mixes, and curated food packages intended to support everyday nutrition and wellness.

By accessing our website, placing an order, or purchasing our products, you agree to these Terms & Conditions. Please read them carefully before using our website.

1.Acceptance of Terms

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable Indian law.
• The information you provide during registration, checkout, or communication with us is accurate and complete.
• You will use the website only for lawful purposes.
• You agree to comply with these Terms & Conditions and all applicable laws and regulations.

If you do not agree with these terms, please discontinue use of the website.

2.Products and Product Information

GUD GUT offers food products that may include millet-based dosa and pongal mixes, millet pulao, sambar millet rice, black rice flour, moringa podi, makhana kheer, and curated food packages.

We make reasonable efforts to ensure that product descriptions, images, ingredients, weights, prices, and other information displayed on the website are accurate.

However:

• Product images are for illustrative purposes. Actual appearance, colour, texture, or packaging may vary slightly.
• Product availability may change without prior notice.
• Ingredients, nutritional information, allergens, preparation instructions, storage requirements, and other applicable details should be checked on the product label.
• We reserve the right to correct errors, update product descriptions, or discontinue products where necessary, subject to applicable law.

Please contact us before ordering if you require clarification about a product’s ingredients or suitability.

3.Nutrition and Health Disclaimer

GUD GUT promotes the use of traditional grains and millet-based foods as part of everyday nutrition.

• No product is guaranteed to prevent, treat, cure, or reverse any disease.
• References to wellness, nutrition, or particular dietary needs are for general informational purposes and should not be interpreted as a medical guarantee.
• Individual nutritional needs and responses to food may vary.
• Customers with diabetes, food allergies, intolerances, or other medical or dietary restrictions should review product ingredients and nutritional information and consult an appropriately qualified healthcare professional when necessary.
• Customers should follow the preparation, storage, and consumption instructions provided on the packaging.

Any health-related content on the website is not a substitute for personalised medical advice.

4.Eligibility and User Account

You must be legally competent to make purchases through our website.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You agree to notify us promptly if you suspect unauthorised access to your account.

We reserve the right to restrict or suspend access where there is reasonable evidence of misuse, fraud, or a violation of these terms, subject to applicable law.

5.Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation or acknowledgement. Such acknowledgement does not necessarily mean that the order has been finally accepted for fulfilment.

We reserve the right to decline or cancel an order where permitted by law, including in circumstances involving:

• Product unavailability.
• Incorrect pricing or listing information.
• Suspected fraudulent or unauthorised transactions.
• Incomplete or inaccurate delivery details.
• Delivery restrictions or circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund & Cancellation Policy and applicable law.

Customers are responsible for reviewing their cart, quantities, delivery address, and contact details before completing an order.

6.Pricing, Taxes, and Payments

All product prices will be displayed on the website in Indian Rupees (INR), unless expressly stated otherwise.

• Prices and offers may change from time to time, subject to applicable law.
• Applicable taxes, delivery charges, and other disclosed fees will be shown or calculated during checkout, as appropriate.
• The final payable amount will be displayed before you complete your purchase.
• Payments must be made through the payment methods made available on the website.
• Payment processing may be handled by third-party payment service providers and is subject to their applicable terms and security procedures.

GUD GUT does not intend to collect or store complete payment card credentials where these are handled by an authorised payment service provider.

If a payment is deducted but the order is not confirmed, please contact us with your transaction details so that the issue can be investigated.

7.Shipping and Delivery

We aim to process and deliver orders within the estimated time communicated on the website or during checkout.

Delivery timelines are estimates and may be affected by courier availability, location, weather, public holidays, operational delays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, telephone number, and other information required for delivery.

Please note:

• Shipping charges, where applicable, will be communicated during checkout.
• Delivery availability may vary by location.
• Customers should inspect delivered packages promptly.
• Any damaged, missing, incorrect, or undelivered order should be reported to us as soon as reasonably possible, preferably with photographs and the order number.
• We will investigate reported delivery issues and provide an appropriate resolution in accordance with our policies and applicable law.

Nothing in this section excludes any consumer rights or remedies available under applicable law.

8.Cancellation, Returns, and Refunds

We understand that customers may occasionally experience issues with an order.

Order cancellations

Cancellation requests should be submitted as soon as possible after placing an order. Whether an order can be cancelled may depend on its processing, dispatch, or delivery status.

Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process. Any available remedy will be subject to applicable law and our published policies.

Returns and exchanges

As GUD GUT sells food products, returns of opened or used food items may be restricted for food-safety and hygiene reasons.

However, this does not remove a customer’s right to seek an appropriate remedy for products that are defective, damaged, expired, incorrect, adulterated, or otherwise not as described, or for any other circumstances where a remedy is required by law.

Please contact us promptly if you receive a product that has any such issue.

Refunds

Where a refund is approved or required, it will be processed using the original payment method wherever reasonably possible, subject to payment-provider procedures and applicable law.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

Any applicable refund conditions, timelines, and procedures will be communicated through our Refund & Cancellation Policy or customer support.

For assistance with a cancellation, return, or refund, contact us using the details provided in the Contact Information section.

9.Product Quality, Storage, and Food Safety

We take product quality and food safety seriously.

Customers are expected to:

• Check product labels, ingredients, allergen declarations, and expiry or best-before information before consumption.
• Follow the recommended storage and preparation instructions.
• Avoid consuming products that appear contaminated, have damaged or tampered packaging, or show other signs of spoilage.
• Keep products away from unsuitable storage conditions and out of reach of children where appropriate.

If you believe a product may be unsafe, discontinue its use and contact us promptly with the relevant product and order details.

Any complaint involving suspected food-safety concerns will be handled in accordance with applicable laws and procedures.

10.Allergens and Dietary Requirements

Our products may contain ingredients that are unsuitable for certain individuals. Depending on the product and manufacturing process, cross-contact with allergens may also be possible.

Customers must review the ingredient list, allergen declaration, and other information provided on the product packaging before consumption.

If you have a known allergy or a medically required dietary restriction, do not rely solely on general descriptions or marketing content on the website. Contact us for clarification before placing an order.

11.Offers, Discounts, and Promotions

GUD GUT may offer discounts, promotional codes, bundled packages, or other special offers from time to time.

Unless otherwise stated:

• Offers are subject to their stated terms and validity periods.
• Certain offers may not be combined.
• Offers may be subject to product availability or minimum purchase requirements.
• We reserve the right to correct promotional errors and discontinue or amend offers where permitted by law.

Any change to an offer will not override rights already accrued to customers under applicable law.

12.Intellectual Property

All website content, including text, photographs, graphics, logos, brand names, product descriptions, designs, and other materials, is owned by or licensed to GUD GUT, unless otherwise stated.

The website’s content is protected by applicable intellectual property laws.

You may access and use the website for personal, lawful shopping and informational purposes. You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use our content without prior written permission, except where permitted by law.

Nothing in these terms grants you ownership of GUD GUT’s intellectual property.

13.Acceptable Use of the Website

You agree not to:

• Use the website for unlawful, fraudulent, or misleading purposes.
• Attempt to gain unauthorised access to our systems or other users’ accounts.
• Interfere with the website’s security, availability, or functionality.
• Introduce malicious software or attempt to compromise website operations.
• Use our website content, brand assets, or product information in a manner that infringes our rights or the rights of others.

We may take appropriate action against misuse, subject to applicable law.

14.Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, delivery partners, analytics tools, and other external websites.

These services may operate under their own terms and privacy policies.

GUD GUT is not responsible for the independent policies or practices of third-party websites or services, except to the extent that responsibility cannot be excluded under applicable law.

15.Privacy and Personal Information

When you place an order or use our website, we may collect and process information necessary to provide our services, including your name, contact details, delivery address, order information, and payment-related transaction details.

We use personal information for purposes such as:

• Processing and fulfilling orders.
• Arranging delivery and providing customer support.
• Sending transactional communications.
• Preventing fraud and addressing disputes.
• Meeting legal and regulatory obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable Indian data-protection laws.

Please read our Privacy Policy to understand how your information is collected, used, stored, and protected.

16.Limitation of Liability

To the extent permitted by applicable law, GUD GUT will not be responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited.

Nothing in these terms restricts any statutory rights or remedies available to consumers under applicable Indian law.

17.Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims directly arising from your unlawful use of the website, your material breach of these terms, or your infringement of the rights of another person.

This clause does not require you to indemnify GUD GUT for losses caused by our own unlawful conduct or for matters where such an obligation would be prohibited by law.

18.Force Majeure

GUD GUT will not be considered in breach of these terms solely because of a delay or failure caused by circumstances beyond its reasonable control, such as natural disasters, severe weather, transport disruptions, government restrictions, or widespread service outages.

We will take reasonable steps to address such circumstances and communicate material order-related impacts where appropriate.

This clause does not remove any consumer rights or obligations that remain applicable under law.

19.Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website features, products, or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively, subject to applicable law and any rights already accrued to customers.

We encourage you to review this page periodically.

20.Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India.

Any dispute arising from the use of this website or the purchase of our products will be addressed in accordance with applicable Indian law.

Customers may approach the appropriate consumer dispute-redressal authorities or other competent forums as provided by law.

Nothing in these terms deprives a consumer of a legal remedy or forum available under applicable law.

21.Contact Information

For questions, complaints, product concerns, order-related assistance, or requests concerning these Terms & Conditions, please contact us:

We aim to review customer enquiries and complaints and respond within a reasonable period.

By using the GUD GUT website or placing an order, you acknowledge that you have read and understood these Terms & Conditions, subject to your rights under applicable law.